JLBet Privacy Policy — Our Commitment to Protecting Your Data

1 Introduction & scope

Welcome to the JLBet platform (https://jlbet.ws). This Privacy Policy ("Policy") is a transparent agreement between JLBet and its users regarding the collection and use of personal data. By using our website or mobile app, you are deemed to have accepted this Privacy Policy.

JLBet believes that protecting personal data is a fundamental right in the digital age. We never sell or transfer your information to third parties without your consent. Our Privacy Policy is built in compliance with international data protection standards.

This Policy applies to our website, mobile app, live chat, and all other digital services. Any changes will be reflected in the "Last Updated" date at the top of the page.

2 What Information We Collect

JLBet collects the following types of information to provide our services and manage your account:

We never store your full card number, CVV, or PIN. Sensitive payment information is always processed in encrypted form.

3 How data is collected

JLBet collects your information through several methods. We are fully transparent about each one:

• At the time of registration: We collect directly the information you provide when creating your account.
• Automatically: Technical information is collected while you use JLBet through cookies, log files, and pixels.
• During the KYC process: Documents you upload for identity verification.
• From gaming activity: Your gameplay patterns, bet amounts, and winnings are recorded automatically.
• From support contact: Information you provide via live chat or email.
• From third parties: Some data may come from payment providers or fraud prevention services.

4 Purpose of data use

JLBet uses your data only for specific, legitimate purposes. We never use your information unnecessarily:

• Account creation, management, and verification.
• Processing deposits and withdrawals.
• Fraud prevention and anti-money laundering (AML) activities.
• Providing customer support and resolving issues.
• Enhancing your gaming experience based on your preferences.
• Complying with applicable legal obligations.
• Ensuring responsible gaming and identifying potential addiction risks.
• Sending you promotional offers and updates with your consent.

5 Data sharing & transfer policy

JLBet never sells your personal data. However, limited information may be shared with certain third parties in specific circumstances and in the interest of your protection:

• Payment Provider: Only the information required to process transactions is shared with payment gateways such as bKash, Nagad, and Rocket.
• Game Provider: Necessary data is shared with game software companies to operate Live Casino or slots games.
• Law Enforcement: Information may be disclosed to relevant authorities when required by court order or legal obligation.
• Fraud Prevention Service: Limited data may be shared with specialist service providers to help prevent fraud.

Your data is not shared with any third parties beyond the cases listed above. All third parties are bound by strict confidentiality agreements.

6 Data protection measures

JLBet employs industry-leading technical and organizational measures to protect your data. Our security framework is outlined below:

• 256-bit SSL Encryption: All communication between your browser and our servers is encrypted.
• Two-factor authentication (2FA): An additional layer of security is applied when logging into your account.
• Firewall & anti-DDoS: Our servers are protected by advanced firewalls and DDoS mitigation.
• Regular security audits: Regular penetration testing conducted by third-party security experts.
• Staff Training: All our staff receive regular training on data protection.
• Data Minimization: We collect and store only the information that is strictly necessary.

7 Cookie Policy

The JLBet website and app use cookies and similar technologies. Cookies are small text files stored on your device that help us improve our services.

• Essential Cookies: Required to maintain your login session and for security — these cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics cookies: To monitor and improve website performance.
• Marketing cookies: To show you personalized ads — you can opt out of this at any time.

You can delete or disable cookies at any time through your browser settings. However, disabling certain cookies may cause some JLBet features to not function properly.

8 Your Data Rights

Every registered user on the JLBet platform has the following rights over their personal data:

• Right to access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to erasure: Under certain conditions, you may request the deletion of your data.
• Right to restrict processing: In certain circumstances, you may request that the use of your data be restricted.
• Right to portability: You may request a copy of your data in a structured, portable format.
• Right to Object: You may object to your data being used for marketing purposes.

To exercise any of the above rights, please contact our support team. We will respond to your request within 30 days. In some cases, legal obligations may prevent us from fulfilling a request — we will explain the reason if that applies.

9 Data retention period

JLBet does not retain your data longer than necessary. Different retention periods apply depending on the type of information:

• Account Information: Retained for up to 5 years after account closure (legal obligation).
• Transaction records: Retained for up to 7 years (as per AML regulations).
• KYC Documents: Up to 5 years after the relationship ends.
• Gaming logs: Retained for up to 3 years.
• Cookie data: Most cookies expire within 30 days to 1 year.

Once the designated retention period ends, data is completely and securely destroyed.

10 Contact & complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our dedicated Data Privacy Team. We handle all complaints confidentially.

We take all complaints seriously and aim to resolve them within 30 days. JLBet's Privacy Policy is updated regularly. For significant changes, you will be notified via email or app notification.